By Leonard I. Ruchelman
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Additional resources for A workbook in redesigning public services
Read a daily newspaper over a period of a week and see how many different public service delivery arrangements you can identify, such as contracting out, self-help, vouchers, etc. 2. For each service arrangement identified above, indicate what type of government jurisdiction is the arranger and who or what is the producer of the service. 3. What else do the newspaper articles reveal about the different service arrangements? Have any particular problems or benefits been cited? Page 11 Chapter 2 Diagnosing Public Service Problems And Getting Organized Where public services fail to achieve expected results, ways must be found to improve performance.
W. ), From Max Weber: Essays in Sociology (New York: Oxford University Press, 1946). 2. See Vincent Ostrom and Elinor Ostrom, "Public Choice: A Different Approach to the Study of Public Administration," Public Administration Review, Vol. 31 (March/April 1971), pp. 302-16. 3. S. Savas "Municipal Monopoly," Harper's Magazine, (December 1971), pp. 55-60. 4. For a critical view of the private sector in public services, see George W. Downs and Patrick D. Larkey, The Search for Government Efficiency From Hubris to Helplessness (New York: Random House, 1986).
Volunteers are citizens who donate labor to a government jurisdiction. They do not receive payment for their work, with the exception of out-of-pocket expenses, and they must offer their services without coercion. Examples: Volunteers drive vans for senior citizens' dial-a-ride program, serve as fire fighters or auxiliary police officers, direct after school recreation activities. 8. Vouchers. Individuals receive authorizations from government to use vouchers to purchase goods and services in the open market.
A workbook in redesigning public services by Leonard I. Ruchelman